{"id":5454,"date":"2025-05-09T16:00:50","date_gmt":"2025-05-09T16:00:50","guid":{"rendered":"https:\/\/www.e-computech.com\/?page_id=5454"},"modified":"2025-06-02T16:03:13","modified_gmt":"2025-06-02T16:03:13","slug":"customer-satisfaction-manager","status":"publish","type":"page","link":"https:\/\/www.e-computech.com\/about-computech\/careers\/customer-success-manager\/","title":{"rendered":"Customer Success Manager"},"content":{"rendered":"<div id=\"pl-5454\"  class=\"panel-layout\" ><div id=\"pg-5454-0\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-5454-0\" ><div id=\"pgc-5454-0-0\"  class=\"panel-grid-cell panel-grid-cell-empty\" ><\/div><div id=\"pgc-5454-0-1\"  class=\"panel-grid-cell panel-grid-cell-mobile-last\" ><div class=\"story-shadow so-rounded panel-cell-style panel-cell-style-for-5454-0-1\" ><div id=\"panel-5454-0-1-0\" class=\"so-panel widget widget_black-studio-tinymce widget_black_studio_tinymce panel-first-child\" data-index=\"0\" ><h3 class=\"widget-title\">Customer Success Manager (CSM)<\/h3><div class=\"textwidget\"><p>Location, Sint Maarten<\/p>\n<\/div><\/div><div id=\"panel-5454-0-1-1\" class=\"so-panel widget widget_siteorigin-panels-builder\" data-index=\"1\" ><div id=\"pl-w683dc7915642b\"  class=\"panel-layout\" ><div id=\"pg-w683dc7915642b-0\"  class=\"panel-grid panel-has-style\" ><div class=\"bullet_points_disc li panel-row-style panel-row-style-for-w683dc7915642b-0\" ><div id=\"pgc-w683dc7915642b-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w683dc7915642b-0-0-0\" class=\"so-panel widget widget_black-studio-tinymce widget_black_studio_tinymce panel-first-child\" data-index=\"0\" ><h3 class=\"widget-title\">Overview<\/h3><div class=\"textwidget\"><p><strong>Computech<\/strong> is an IT services company specializing in Strategy Consulting, Technology Services, and Outsourcing using the latest Microsoft and partner technologies. We are seeking an experienced and visionary <strong>Customer Success Manager (CSM)<\/strong> to lead and elevate our customer success function. This is a strategic role that requires a high level of business acumen, a customer-centric mindset, and the ability to influence cross-functional teams to deliver exceptional client outcomes.<\/p>\n<\/div><\/div><div id=\"panel-w683dc7915642b-0-0-1\" class=\"so-panel widget widget_black-studio-tinymce widget_black_studio_tinymce\" data-index=\"1\" ><h3 class=\"widget-title\">Key Responsibilities<\/h3><div class=\"textwidget\"><p><strong>Strategic Customer Leadership:<\/strong><\/p>\n<ul>\n<li>Act as a trusted advisor to key accounts, ensuring long-term engagement, satisfaction, and retention.<\/li>\n<li>Develop and execute customer success strategies aligned with business growth and client goals.<\/li>\n<li>Leverage data-driven insights to anticipate customer needs and create proactive engagement frameworks.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p class=\"x_MsoNormal\"><b><span data-olk-copy-source=\"MessageBody\">Business Integration &amp; Enablement:<\/span><\/b><\/p>\n<ul type=\"disc\">\n<li class=\"x_MsoNormal\">Collaborate with Sales, Marketing, Product, and Technical Services to enhance customer journeys and value realization.<\/li>\n<li class=\"x_MsoNormal\">Identify gaps and inefficiencies in customer engagement, proposing initiatives to improve lifecycle management.<\/li>\n<li class=\"x_MsoNormal\">Lead initiatives that translate customer feedback into actionable business intelligence and product\/service enhancements.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p class=\"x_MsoNormal\"><b>Partner &amp; Ecosystem Enablement:<\/b><\/p>\n<ul type=\"disc\">\n<li class=\"x_MsoNormal\">Deepen expertise in our partner ecosystems (Microsoft, Fortinet, Dell, HPE) and integrate their value into customer success strategies.<\/li>\n<li class=\"x_MsoNormal\">Champion internal training and onboarding initiatives to enhance partner alignment and solution delivery.<\/li>\n<\/ul>\n<\/div><\/div><div id=\"panel-w683dc7915642b-0-0-2\" class=\"so-panel widget widget_black-studio-tinymce widget_black_studio_tinymce panel-last-child\" data-index=\"2\" ><h3 class=\"widget-title\">What We Offer<\/h3><div class=\"textwidget\"><ul type=\"disc\">\n<li class=\"x_MsoNormal\"><strong>Strategic Influence<\/strong>: Lead a function that directly impacts growth, retention, and brand reputation.<\/li>\n<li class=\"x_MsoNormal\"><strong>Innovative Culture<\/strong>: Join a future-focused team where ideas are valued and outcomes are celebrated.<\/li>\n<li class=\"x_MsoNormal\"><strong>Career Growth<\/strong>: Expand your leadership profile with access to cutting-edge technologies and elite partner training.<\/li>\n<li class=\"x_MsoNormal\"><strong>Competitive Rewards<\/strong>: Receive a robust compensation and benefits package designed for high performers.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div id=\"pgc-w683dc7915642b-0-1\"  class=\"panel-grid-cell\" ><div id=\"panel-w683dc7915642b-0-1-0\" class=\"so-panel widget widget_black-studio-tinymce widget_black_studio_tinymce panel-first-child panel-last-child\" data-index=\"3\" ><div class=\"panel-widget-style panel-widget-style-for-w683dc7915642b-0-1-0\" ><h3 class=\"widget-title\">Executive Qualifications<\/h3><div class=\"textwidget\"><ul>\n<li>Proven track record in a senior Customer Success, Account Management, or Strategic Client Relations role within the technology sector.<\/li>\n<li>Expertise in CRM platforms (preferably Microsoft Dynamics) and customer success metrics.<\/li>\n<li>Deep familiarity with partner-driven ecosystems and solution-based selling.<\/li>\n<li>Strong executive presence and communication skills, with the ability to influence both internal stakeholders and C-suite clients.<\/li>\n<li>Analytical, adaptable, and results-oriented\u2014able to scale success in a fast-paced, evolving environment.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"panel-5454-0-1-2\" class=\"so-panel widget widget_text\" data-index=\"2\" ><div class=\"panel-widget-style panel-widget-style-for-5454-0-1-2\" >\t\t\t<div class=\"textwidget\"><div style=\"text-align: center;\"><a class=\"aitour_gradient text_upper aitour_button_radius button_white_text\" href=\"\/contact-us\">Apply<\/a><\/div>\n<\/div>\n\t\t<\/div><\/div><div id=\"panel-5454-0-1-3\" class=\"so-panel widget widget_black-studio-tinymce widget_black_studio_tinymce panel-last-child\" data-index=\"3\" ><div class=\"textwidget\"><p style=\"text-align: center;\"><strong>or<\/strong><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #4c4c4c;\">If you are ready to drive impact at the intersection of technology and customer experience, we look forward to your application at <a style=\"color: #4c4c4c;\" title=\"mailto:careers@e-computech.com\" href=\"mailto:careers@e-computech.com\" data-linkindex=\"0\">careers@e-computech.com<\/a> no later than <strong>Monday<\/strong><b>\u00a0June 30<sup>th<\/sup>, 2025<\/b>.<\/span><\/p>\n<p style=\"text-align: center;\">\n<\/div><\/div><\/div><\/div><div id=\"pgc-5454-0-2\"  class=\"panel-grid-cell panel-grid-cell-empty\" ><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Location, Sint Maarten Apply or If you are ready to drive impact at the intersection of technology and customer experience, we look forward to your application at careers@e-computech.com no later than Monday\u00a0June 30th, 2025.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":145,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5454","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Success Manager - Computech<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.e-computech.com\/about-computech\/careers\/customer-success-manager\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Success Manager - Computech\" \/>\n<meta property=\"og:description\" content=\"Location, Sint Maarten Apply or If you are ready to drive impact at the intersection of technology and customer experience, we look forward to your application at careers@e-computech.com no later than Monday\u00a0June 30th, 2025.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.e-computech.com\/about-computech\/careers\/customer-success-manager\/\" \/>\n<meta property=\"og:site_name\" content=\"Computech\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-02T16:03:13+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.e-computech.com\/about-computech\/careers\/customer-success-manager\/\",\"url\":\"https:\/\/www.e-computech.com\/about-computech\/careers\/customer-success-manager\/\",\"name\":\"Customer Success Manager - Computech\",\"isPartOf\":{\"@id\":\"https:\/\/www.e-computech.com\/#website\"},\"datePublished\":\"2025-05-09T16:00:50+00:00\",\"dateModified\":\"2025-06-02T16:03:13+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.e-computech.com\/about-computech\/careers\/customer-success-manager\/#breadcrumb\"},\"inLanguage\":\"en\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.e-computech.com\/about-computech\/careers\/customer-success-manager\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.e-computech.com\/about-computech\/careers\/customer-success-manager\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.e-computech.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"About Us\",\"item\":\"https:\/\/www.e-computech.com\/about-us\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Careers\",\"item\":\"https:\/\/www.e-computech.com\/about-computech\/careers\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Customer Success Manager\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.e-computech.com\/#website\",\"url\":\"https:\/\/www.e-computech.com\/\",\"name\":\"Computech\",\"description\":\"Welcome to Computech\",\"publisher\":{\"@id\":\"https:\/\/www.e-computech.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.e-computech.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.e-computech.com\/#organization\",\"name\":\"Computech\",\"url\":\"https:\/\/www.e-computech.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en\",\"@id\":\"https:\/\/www.e-computech.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.e-computech.com\/wp-content\/uploads\/2022\/05\/Computech_Logo01.png\",\"contentUrl\":\"https:\/\/www.e-computech.com\/wp-content\/uploads\/2022\/05\/Computech_Logo01.png\",\"width\":145,\"height\":29,\"caption\":\"Computech\"},\"image\":{\"@id\":\"https:\/\/www.e-computech.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Success Manager - Computech","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.e-computech.com\/about-computech\/careers\/customer-success-manager\/","og_locale":"en_US","og_type":"article","og_title":"Customer Success Manager - Computech","og_description":"Location, Sint Maarten Apply or If you are ready to drive impact at the intersection of technology and customer experience, we look forward to your application at careers@e-computech.com no later than Monday\u00a0June 30th, 2025.","og_url":"https:\/\/www.e-computech.com\/about-computech\/careers\/customer-success-manager\/","og_site_name":"Computech","article_modified_time":"2025-06-02T16:03:13+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.e-computech.com\/about-computech\/careers\/customer-success-manager\/","url":"https:\/\/www.e-computech.com\/about-computech\/careers\/customer-success-manager\/","name":"Customer Success Manager - Computech","isPartOf":{"@id":"https:\/\/www.e-computech.com\/#website"},"datePublished":"2025-05-09T16:00:50+00:00","dateModified":"2025-06-02T16:03:13+00:00","breadcrumb":{"@id":"https:\/\/www.e-computech.com\/about-computech\/careers\/customer-success-manager\/#breadcrumb"},"inLanguage":"en","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.e-computech.com\/about-computech\/careers\/customer-success-manager\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.e-computech.com\/about-computech\/careers\/customer-success-manager\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.e-computech.com\/"},{"@type":"ListItem","position":2,"name":"About Us","item":"https:\/\/www.e-computech.com\/about-us\/"},{"@type":"ListItem","position":3,"name":"Careers","item":"https:\/\/www.e-computech.com\/about-computech\/careers\/"},{"@type":"ListItem","position":4,"name":"Customer Success Manager"}]},{"@type":"WebSite","@id":"https:\/\/www.e-computech.com\/#website","url":"https:\/\/www.e-computech.com\/","name":"Computech","description":"Welcome to Computech","publisher":{"@id":"https:\/\/www.e-computech.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.e-computech.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en"},{"@type":"Organization","@id":"https:\/\/www.e-computech.com\/#organization","name":"Computech","url":"https:\/\/www.e-computech.com\/","logo":{"@type":"ImageObject","inLanguage":"en","@id":"https:\/\/www.e-computech.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.e-computech.com\/wp-content\/uploads\/2022\/05\/Computech_Logo01.png","contentUrl":"https:\/\/www.e-computech.com\/wp-content\/uploads\/2022\/05\/Computech_Logo01.png","width":145,"height":29,"caption":"Computech"},"image":{"@id":"https:\/\/www.e-computech.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.e-computech.com\/wp-json\/wp\/v2\/pages\/5454","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.e-computech.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.e-computech.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.e-computech.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.e-computech.com\/wp-json\/wp\/v2\/comments?post=5454"}],"version-history":[{"count":45,"href":"https:\/\/www.e-computech.com\/wp-json\/wp\/v2\/pages\/5454\/revisions"}],"predecessor-version":[{"id":5521,"href":"https:\/\/www.e-computech.com\/wp-json\/wp\/v2\/pages\/5454\/revisions\/5521"}],"up":[{"embeddable":true,"href":"https:\/\/www.e-computech.com\/wp-json\/wp\/v2\/pages\/145"}],"wp:attachment":[{"href":"https:\/\/www.e-computech.com\/wp-json\/wp\/v2\/media?parent=5454"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}